Support Hours and Holiday Closures

TigerLogic's North America Support hours are available per your Software Maintenance Agreement support package (described below).

Platinum Support

  • 7 days a week, 24 hours a day, including holidays

Gold Support

  • Monday - Friday, 8:00 AM to 6:00 PM, Local Time (US)
  • Saturday, 8:00 AM to 4:00 PM, Pacific Time (US)
  • Excludes holiday closures (see right)
  • Out-of-Hours support available at additional charge

Bronze Support

  • Monday - Friday, 8:00 AM to 5:00 PM, Local Time (US)
  • Excludes holiday closures (see right)
  • Out-of-Hours support available at additional charge

Holiday Closures

TigerLogic's North American offices will be closed in observance of the following holidays in 2012:

  • New Year's Holiday (12/30/11 & 1/2/12)
  • President's Day (2/20/12)
  • Memorial Day (5/28/12)
  • Independence Day (7/4/12)
  • Labor Day (9/3/12)
  • Thanksgiving Holiday (11/22/12 & 11/23/12)
  • Christmas Holiday (12/24/12)
  • Christmas Day (observed 12/25/12)

Support Hours

TigerLogic's United Kingdom support hours
(Excludes holiday closures):

  • Monday - Friday from 9:00 AM - 5:00 PM GMT.

Holiday Closures

TigerLogic's United Kingdom offices will be closed in observance of the following holidays in 2012:

  • New Year's Day (observed 1/2/2012)
  • Good Friday (4/6/12)
  • Easter Monday (4/9/12)
  • Early May Bank Holiday (5/7/12)
  • Spring Bank Holiday (6/4/12)
  • Queen's Diamond Jubilee (6/5/12)
  • Summer Bank Holiday (8/27/12)
  • Christmas Day (observed 12/25/12)
  • Boxing Day (observed 12/26/12)

Support Hours

TigerLogic's France support hours
(Excludes holiday closures):

  • Monday - Thursday from 9:00 AM - 13:00 PM and 14:00 PM - 18:00 PM
  • Friday from 9:00 AM - 13:00 PM and 14:00 PM - 17:00 PM

Holiday Closures

TigerLogic's France offices will be closed in observance of the following holidays in 2012:

  • Easter Monday (4/9/12)
  • Labor Day (5/1/12)
  • End of World War II (5/8/12)
  • Ascension Day (5/17/12)
  • Whit Monday (5/28/12)
  • Assumption Day (8/15/12)
  • All Saints Day (11/1/12)
  • Christmas Day (12/25/12)

Support Hours

TigerLogic's Germany support hours
(Excludes holiday closures):

  • Monday - Friday from 9:00 AM - 5:00 PM.

Holiday Closures

TigerLogic's Germany offices will be closed in observance of the following holidays in 2012:

  • Good Friday (4/6/12)
  • Easter Monday (4/9/12)
  • Labour Day (5/1/12)
  • Ascension Day (5/17/12)
  • Whit Monday (5/28/12)
  • Unification Day (10/3/12)
  • Christmas (12/25/12 - 12/26/12)
  • New Years Eve (12/31/12)